Using Outbound Calls for Proactive Healthcare and Preventative Treatment
Janet O'Dowd, Director, Auto Dialog Campaign Management - HealthDialog

This presentation will discuss the deployment of an outbound automated application called Auto Dialog. AutoDialog helps individuals better understand their medical issues by supplying them with tailored information based on their health history and enables individuals to become more actively involved in their healthcare with their providers. The solution also provides the business benefit of reducing claims costs by focusing on proactive health care and preventative disease management and can reduce the amount of incoming calls for companies by addressing requests for basic information. The presentation will cover business challenges addressed by Health Dialog, implementation methods, and best practices for outbound applications.