Jeffrey F. Rayport, Founder and Chairman - Marketspace, LLC

Speech technology is moving beyond the call center and into other parts of enterprises. This naturally brings additional challenges and considerations. However, companies can learn from sophistication that is emerging in other customer-facing technologies. Hear insight from Jeffrey F. Rayport, a renowned author, former Harvard University business school professor, and the founder and chairman of Marketspace, LLC, a strategy practice that helps companies improve the way they interact with customers and markets.

MODERATOR:Dr. Moshe Yudkowsky, President - Disaggregate

Using Outbound Calls for Proactive Healthcare and Preventative Treatment
Janet O'Dowd, Director, Auto Dialog Campaign Management - HealthDialog

This presentation will discuss the deployment of an outbound automated application called Auto Dialog. AutoDialog helps individuals better understand their medical issues by supplying them with tailored information based on their health history and enables individuals to become more actively involved in their healthcare with their providers. The solution also provides the business benefit of reducing claims costs by focusing on proactive health care and preventative disease management and can reduce the amount of incoming calls for companies by addressing requests for basic information. The presentation will cover business challenges addressed by Health Dialog, implementation methods, and best practices for outbound applications.

MODERATOR:
Mr. Gary Wright, President - Applied Speech Resources

Bridging Audio With Compliance, Litigation, and Governance
George Tziahanas, VP Compliance - Autonomy

Audio is becoming commonplace in legal and regulatory investigations, but recordings that are stored outside of an information governance strategy can result in high costs and risks to the organization. This session will discuss the growing need to automate audio governance processes, including real-time monitoring, retention management, and legal hold. Additionally, you will be introduced to meaning-based computing, an automated approach that enables governance by processing audio information based on its conceptual and contextual meaning.

There is plenty of debate around the topic of the legal standing of voice biometrics in the court of law in the U.S. and Canada. This session will highlight various legal cases with precedence, examine compliance across industries, and discuss the issue of privacy as it relates to protection of personally identifiable information. Examples of deployments in the insurance, financial, and healthcare industry will be presented.