Speech technology has become a strategic asset for today's enterprises. In call centers, it is fulfilling the dual promises of reducing costs and improving customer satisfaction by enabling self-service through IVR systems while offering a positive and engaging interaction. More speech vendors are furthering these efforts by delivering their solutions via the on-demand model, making their solutions available at a lower cost. But the latest developments in speech technology don't end there.

Enterprises are also using speech technology to achieve operational efficiencies beyond the call center. Some are already using outbound, automated messaging to quickly send out promotions or alerts (i.e., reminders to refill prescription medication). Others are bolstering security and privacy efforts with speaker identification and verification technology. Employees are using speech technology to quickly reset passwords, sign up for benefits, and find information on company policies over the phone - a huge benefit for organizations with a geographically dispersed, virtual workforce. Field employees are also using speech systems as their primary point of contact to access enterprise information such as customer data, order status, and even access their office PCs.

Speech has clearly made a positive impact on enterprises, both within the organization and in communicating with customers, which is why the theme for this year's conference is Speech in the Enterprise. Join us at SpeechTEK 2009 to hear how many diverse organizations are succeeding with speech technology and learn from industry experts how speech technology can benefit your organization as well.

SpeechTEK 2009 is the world's biggest speech technology conference and exhibition. Nowhere else can you find so much information on the latest ideas, technologies, services, and solutions. This year, we offer more leading-edge information and opportunities for interaction with industry movers and shakers.

Help your organization take full advantage of all that speech technology has to offer by attending SpeechTEK 2009 and discussing how these exciting new technologies will drive the future. This program describes the many activities and opportunities that will help your company chart a successful course with speech technology.

Welcome to SpeechTEK 2009, our best conference ever.