CRM Evolution 2009
CRM Evolution 2009

CRM evolution 2009
Web 2.0's Impact on the Next Generation of CRM Tools & Techniques

August 24-26, 2009
Marriott Marquis • New York, NY


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Web 2.0 Tools in Federal and State Governments Drive Participation, Transparency, and Citizen Empowerment

Casey Coleman, CIO - General Services Administration
Bob Greenberg, President & CEO - RH International

A new social media framework for federal government agencies is under construction, spearheaded by a task force of executive branch and federal administrative agencies. In the first presentation, find out what is being done to help citizens participate in their government more freely than ever before, regardless of which agency they want to work through. The second presentation will demonstrate the use of Web 2.0 tools by state governments, featuring projects with the New Zealand Police Wiki, the Virtual Alabama project, and the Virtual USA project—initiated by the Department of Homeland Security in partnership with eight Southeastern states.


 
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