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Keynote Address: Jeffrey F. Rayport - Best Voice Forward
Jeffrey F. Rayport, Founder and Chairman - Marketspace, LLC & Author, Best Face Forward: Why Companies Must Improve Their Service Interfaces With Customers
Speech technology is moving beyond the call center and into other parts of enterprises. This naturally brings additional challenges and considerations. However, companies can learn from sophistication that is emerging in other customer-facing technologies. Hear insight from Jeffrey F. Rayport, a renowned author, former Harvard University business school professor, and the founder and chairman of Marketspace, LLC, a strategy practice that helps companies improve the way they interact with customers and markets.
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