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Why do I get an
"error 14" message when I play audio?
Clear the cache on your
browser and try again. If it still does not work, contact us using the problem
form.
Why do I get
an "error 19" message when I play audio?
Several possible causes:
- The server is down.
- Due to networking problems on the Internet
you cannot connect to the server from where you are.
- You are behind a
firewall and have not configured your player to work behind a firewall. You
need to tell the RealAudio Player about the Firewall proxy by selecting the Proxy
tab in the Preferences.
- Windows 95 Player using a Windows 3.1
(16-bit) Winsock: If you are connected to the Internet using a 16-bit winsock,
you must use the Windows 3.1 Player, even if you use Windows 95. If not, you will
receive Error 19 every time you try to make a connection to a RealAudio stream.
To fix this, either upgrade your Internet software to a 32-bit version or get
the Windows 3.1.x version of the Player.
Why do I get an
"error 28" server timeout message when I play audio?
There are several possible
causes of this error message:
- Player may not be Configured Correctly
(contact RealAudio).
- Your Internet Service Provider (ISP)
is using a version of Squid Cache or Harvest Cache prior to 2.0. (contact your
ISP).
- RealAudio Server is down (contact
us).
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