Ms. Palmer began her work in telecommunications access when invited to serve on Pacific Bell’s Advisory Group for People with Disabilities (AGPD) in 1991 and continued in that capacity until 1995.  In 1994, Ms. Palmer joined Pacific Bell’s Disability Market Group.  While at Pacific Bell, she served as an alternate to the Telecommunications Access Advisory Committee for the U.S. Architectural and Transportation Barriers Compliance Board.  After the Pacific Telesis merger with SBC, her duties expanded to internal processes that promote the design of accessible telecommunications throughout SBC and its affiliates. Ms. Palmer accepted a position at Pacific Bell Mobile Services in 1998 to focus on wireless access.  She currently holds the position of Associate Director of Regulatory Affairs for Cingular Wireless LLC and continues to work closely with disability and consumer organizations.  Prior to her work in telecommunications, Ms. Palmer developed and coordinated a computer skills training program for adults with disabilities, taught special education in San Jose as well as graduate and undergraduate courses in assistive technology and computing at San Francisco State University.  Ms. Palmer received her Master’s Degree in Interdisciplinary Studies in Education with an emphasis on computer education at San Francisco State University, magna cum laude. A founding member of the Association of Access Engineering Specialists, she currently serves on the national advisory committees of the Telecommunications Rehabilitation Engineering Research Center, the Information Technology Technical Assistance and Training Center (ITTATC) and the Federal Communications Commission’s Consumer/Disability Telecommunications Advisory Committee (CDTAC).

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