|
Why do I get an "error
14" message when I play audio?
Clear the cache on your browser
and try again. If it still does not work, contact us using the problem
form.
Why do I get an "error
19" message when I play audio?
Several possible causes:
- The server is down.
- Due to networking problems on the Internet
you cannot connect to the server from where you are.
- You are behind a
firewall and have not configured your player to work behind a
firewall. You need to tell the RealAudio Player about the Firewall
proxy by selecting the Proxy tab in the Preferences.
- Windows 95 Player using a Windows 3.1
(16-bit) Winsock: If you are connected to the Internet using a 16-bit
winsock, you must use the Windows 3.1 Player, even if you use Windows
95. If not, you will receive Error 19 every time you try to make a
connection to a RealAudio stream. To fix this, either upgrade your
Internet software to a 32-bit version or get the Windows 3.1.x version
of the Player.
Why do I get an "error
28" server timeout message when I play audio?
There are several possible
causes of this error message:
- Player may not be Configured Correctly
(contact RealAudio).
- Your Internet Service Provider (ISP)
is using a version of Squid Cache or Harvest Cache prior to 2.0. (contact
your ISP).
- RealAudio Server is down (contact
us).
|