CRM Destination 2008 Market Leader: Accenture CRM Destination 2008 Market Leader: Accenture with Influentail CRM Destination 2008 Market Leader: ADempiere SpeechTEK 2008 Market Leader: Aginto CRM Destination 2008 Market Leader: Alterian SpeechTEK 2008 Market Implemantation: Angel SpeechTEK 2008 Market Leader: Avaya SpeechTEK 2008 Market Leader: Cisco Systems CRM Destination 2008 Market Leader: Information Builder CRM Destination 2008 Market Leader: Kadiet SpeechTEK 2008 Market Winner: Loquendo CRM Destination 2008 Rising Star: Marketo SpeechTEK 2008 Market Leader: Nice Systems SpeechTEK 2008 Market Leader: Nuance CRM Destination 2008 Market Leader: Sage CRM Destination 2008 Market Leader: SAP SpeechTEK 2008 Market Leader: SpeechCycle CRM Destination 2008 Market Leader: Sugar CRM SpeechTEK 2008 Market Leader: Tellme SpeechTEK 2008 Market Leader: Verint SpeechTEK 2008 Market Winner: Vicorp SpeechTEK Magazine's Editorial Director David Myron awards the SpeechTEK 2008 Market Leader Award for Professional Services to Lee Cottle, Chief Operating Officer for Vicorp. SpeechTEK 2008 Market Winner: Vlingo SpeechTEK 2008 Market Leader: Voice Verified SpeechTEK 2008 Market Winner: Voxeo CRM Destination 2008 Market Leader: Xactly SpeechTEK 2008 Market Implementation: Bell Canada Speech Technology — Speech Solution Awards, Part 1 Speech Solution Awards Categories: Market Leader Awards, as determined by the editors of Speech Technology magazine and an independent panel of industry analysts and consultants: Best Speech Engine — recognizing vendors with exceptional speech recognition products as they relate to text-to-speech, speech-to-text, and speech search. Special consideration will be given to speed, accuracy, and reliability. Best Self-Service Suite — recognizing vendors with exceptional IVR platforms or product suites for the design, testing, tuning and launch of a voice user interface. Best Analytics — recognizing vendors with exceptional applications to record, monitor, and gather data about customer interactions. Best Professional Services — recognizing vendors with an exceptional ability to deliver quality services in areas like hosting, VUI design, voice prompt recording, translation/localization, and interface design. Best Voice Security — recognizing vendors with exceptional applications for speaker identification and verification. Best Mobile Application — recognizing vendors with exceptional applications that incorporate speech technologies into mobile devices, automobiles, or other on-the-go gadgets. Keynote: Preparing for the New Consumer Lior Arussy, author of several books, including his most recent, Excellence Every Day: Make the Daily Choice—Inspire Your Employees and Amaze Your Customers (Information Today, Inc.) The Art of Deception: Are You in Danger of Being 'Conned'? Kevin Mitnick, author, world-famous (former) hacker, and security consultant delivers the morning keynote address for SpeechTEK and destinationCRM 2008 in New York City. As more businesses and consumers depend on speech technology, it’s becoming increasingly important to protect your investments. With more than 15 years of experience in exploring computer security, Kevin Mitnick is a largely self-taught expert in exposing the vulnerabilities of complex operating systems and telecommunications devices. As the world’s most famous (former) hacker, Mitnick has been the subject of countless news and magazine articles published throughout the world. Mitnick shares how hackers compromise your security and what you can do about it. Speech: Thinking Out of the Box MODERATOR: Judith Markowitz, President, J. Markowitz Consultants PANELISTS: Whitney Quesenberry, Consultant/Researcher, WQ Usability Moshe Yudkowsky, President, Disaggregate Steve Chirokas, Vice President of Marketing, SpeechCycle What are the bleeding-edge possibilities for speech technology? In this panel we take 3 steps back to reexamine speech from the outside to get a new perspective on where we stand today and where we could be tomorrow. Join us for a forward-thinking conversation on how speech can be an empowering technology for the automated, mobile interfaces of the future. SpeechTEK 2008 - Speech in Telecom MODERATOR: Judith Markowitz, President, J. Markowitz Consultants The first case study, by Verizon FiOS TV, will reveal three different approaches to challenge its existing design. All designs were evaluated based on two metrics: number of callers successfully matching their need to a technical support topic and automation rate. One of the designs was a clear winner, improving both accuracy and automation by 10%. The second case study, by Leaco Rural Telephone Cooperative, will cover how to improve the customer experience, brand differentiation, and identity fraud. The third case study will provide an overview of a successful large-scale, customer-facing deployment of voice biometrics technology. Featured Company: Portrait Software Jeff Nicholson, Vice President of Product Marketing for Portrait Software, speaks with Kevin Shively at the destinationCRM 2008 conference in New York City about how their company is helping companies use advanced analytics to increase their marketing success. VoiceObjects Developers Edition Demonstration Tobias Goebel, senior pre-sales consultant for VoiceObjects, demonstrates the company's new developer edition at the SpeechTEK 2008 conference in New York City.