CRM Destination 2008 - Market Leader: Accenture

CRM Destination 2008 - Market Leader: Accenture with Influencial

CRM Destination 2008 - Market Leader: ADempiere

Speechtek 2008 Market Leader: Aginto

CRM Destination 2008 - Market Leader: Alterian

Speechtek 2008 Market Inplementation: Angel.com

Speechtek 2008 Market Leader: Avaya

Speechtek 2008 Market Leader: Cysco System

CRM Destination 2008 - Market Leader: Information Builder

CRM Destination 2008 - Market Leader: Kadient

Speechtek 2008 Market Winner: Loquendo

CRM Destination 2008 - Rising Star: Marketo

Speechtek 2008 Market Leader: Nice System

Speechtek 2008 Market Leader: Nuance

CRM Destination 2008 - Market Leader: Sage

CRM Destination 2008 - Market Leader: SAP

Speechtek 2008 Market Leader: SpeechCycle

CRM Destination 2008 - Market Leader: Sugar CRM

Speechtek 2008 Market Leader: TellMe

Speechtek 2008 Market Leader: Verint

SpeechTEK 2008 Market Winner: Vicorp

SpeechTEK Magazine's Editorial Director David Myron awards the SpeechTEK 2008 Market Leader Award for Professional Services to Lee Cottle, Chief Operating Officer for Vicorp.

Speechtek 2008 Market Winner: Vlingo

Speechtek 2008 Market Leader: Voice Verified

Speechtek 2008 Market Winner: Voxeo

CRM Destination 2008 - Market Leader: Xcatly

Speechtek 2008 Market Inplementation: Bell Canada

Speech Technology — Speech Solution Awards, Part 1

Speech Solution Awards Categories:
Market Leader Awards, as determined by the editors of Speech Technology magazine and an independent panel of industry analysts and consultants:
Best Speech Engine — recognizing vendors with exceptional speech recognition products as they relate to text-to-speech, speech-to-text, and speech search. Special consideration will be given to speed, accuracy, and reliability.
Best Self-Service Suite — recognizing vendors with exceptional IVR platforms or product suites for the design, testing, tuning and launch of a voice user interface.
Best Analytics — recognizing vendors with exceptional applications to record, monitor, and gather data about customer interactions.
Best Professional Services — recognizing vendors with an exceptional ability to deliver quality services in areas like hosting, VUI design, voice prompt recording, translation/localization, and interface design.
Best Voice Security — recognizing vendors with exceptional applications for speaker identification and verification.
Best Mobile Application — recognizing vendors with exceptional applications that incorporate speech technologies into mobile devices, automobiles, or other on-the-go gadgets.

Thinking Out of the Box

MODERATOR: Judith Markowitz, President, J. Markowitz Consultants
PANELISTS:
Whitney Quesenberry, Consultant/Researcher, WQ Usability
Moshe Yudkowsky, President, Disaggregate
Steve Chirokas, Vice President of Marketing, SpeechCycle
What are the bleeding-edge possibilities for speech technology? In this panel we take 3 steps back to reexamine speech from the outside to get a new perspective on where we stand today and where we could be tomorrow.
Join us for a forward-thinking conversation on how speech can be an empowering technology for the automated, mobile interfaces of the future.

Speech in Telecom

MODERATOR: Judith Markowitz, President, J. Markowitz Consultants The first case study, by Verizon FiOS TV, will reveal three different approaches to challenge its existing design. All designs were evaluated based on two metrics: number of callers successfully matching their need to a technical support topic and automation rate. One of the designs was a clear winner, improving both accuracy and automation by 10%. The second case study, by Leaco Rural Telephone Cooperative, will cover how to improve the customer experience, brand differentiation, and identity fraud. The third case study will provide an overview of a successful large-scale, customer-facing deployment of voice biometrics technology.

Featured Company: Portrait Software

Jeff Nicholson, Vice President of Product Marketing for Portrait Software, speaks with Kevin Shively at the destinationCRM 2008 conference in New York City about how their company is helping companies use advanced analytics to increase their marketing success.

VoiceObjects Developers Edition Demonstration

Tobias Goebel, senior pre-sales consultant for VoiceObjects, demonstrates the company's new developer edition at the SpeechTEK 2008 conference in New York City.